For insurers, motor claims performance is shaped across the entire claims lifecycle, from first notice of loss through to settlement and reporting. Outcomes are rarely determined at a single point.

EstImage Motor is designed with this reality in mind. Rather than focussing solely on assessment, it supports insurers wherever joined up claims activity can deliver speed, accuracy, coordination and better customer outcomes.

Choosing the right motor assessing solution is not just about integration. It is about ensuring alignment and adaptability for sustainable and operational success.

Insurers face a critical challenge: deliver claims that are faster and more accurate while cutting costs in a market where every dollar is scrutinised. At the same time, policyholders expect seamless, digital-first experiences.

Insurers across Australia, New Zealand and APAC are navigating growing complexity, more data and rising expectations from regulators and customers alike.

In this environment, technology isn’t just a support system. It’s a strategic enabler.

Improving motor claims performance isn’t just about faster systems or automated workflows; it’s about how well your extended network operates. At EstImage, powered by Stelvio, we recently surveyed our EstImage Repairers  (5 Mar-13 Mar 2025, n=171)  to understand what helps them perform at their best.  We also wanted to understand how Repairer workflow impacts claims outcomes for insurers and assessors.

The insurance industry is no stranger to regulatory changes. With data privacy laws tightening, cybersecurity risks increasing, and compliance expectations evolving, insurers must stay ahead of shifting requirements to protect customers, streamline operations, and avoid costly penalties.

Insurance claims management is complex, requiring seamless collaboration between insurers, assessors, and repairers. But for years, inefficiencies in workflows, communication gaps, and fragmented systems have made claims processing more time-consuming than necessary.

That is why EstImage, powered by Stelvio, was created—to bridge these gaps, enhance operational efficiency, and simplify the claims process for all stakeholders.

Insurance companies handle vast amounts of sensitive data, from personal information to financial details. Protecting this data and meeting regulatory standards isn’t just important—it’s critical. Claims management systems must combine operational efficiency with robust security to ensure trust and compliance. At EstImage, powered by Stelvio, we prioritise these needs with tools designed to safeguard sensitive information while simplifying compliance.

Many insurers face unnecessary roadblocks when their assessment systems are limited to specific repairers or platforms, hindering efficiency and collaboration. These limitations create inefficiencies, delays, and even customer dissatisfaction. EstImage Motor challenges this status quo with a truly agnostic approach.

In the motor insurance industry, efficiency and accuracy are key to delivering outstanding service to customers. EstImage Online, integrated with leading quoting and Bodyshop management systems, is designed to do just that—optimise the entire claims process for insurers and repairers alike. This blog will explore the breadth of these integrations, highlighting how they enhance the claims lifecycle.

As the insurance industry experiences a massive digital transformation, optimising claims management through cloud-based solutions has become essential for improving efficiency and staying competitive. At EstImage, powered by Stelvio, we are excited to announce our new partnership with Guidewire to enhance claims management for insurers using the cloud version of ClaimCenter.

At EstImage, powered by Stelvio, we are committed to providing trusted solutions that empower insurance businesses to enhance their operations, improve efficiency, and reduce costs. Our comprehensive product suite is specifically designed for the insurance industry, with each component addressing critical claims and repair management needs.

As the insurance industry becomes increasingly digitised, delivering a superior customer experience has never been more critical. Today's customers expect fast, efficient, and personalised service, and insurers must meet these expectations to stay competitive. One of the most effective ways to enhance customer experience is by integrating configurable software into an insurer's technology stack. This approach improves customer interactions and drives higher satisfaction and loyalty.

Decommissioning software is crucial for technology and insurance companies to manage their product lifecycle effectively. It involves retiring older versions of software to make way for newer, more advanced solutions that better meet current technological and operational needs. At EstImage, powered by Stelvio, we recognise the importance of this process and are actively decommissioning EstImage V4 for Repairers. Here’s why it’s crucial for companies to decommission software and what it means for our repairer community.

For smash repairers juggling insurance claims, quick and efficient payment processing is as crucial as the quality of the repairs themselves. EstImage Pay streamlines this process, offering a swift, one-click solution that keeps businesses moving forward. One such success story comes from Ken Shafer Auto Body, where Managing Director Bryson Shafer has witnessed firsthand the transformative impact of EstImage Pay on their operations.